You get by possessing the paperwork and copies of everything sent. I had all of that when talking to a rep in individual. He told me the presents and solutions weren't Element of any promo, and explained how Telus was finding flooded with a lot of these problems.
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Appears like somebody dropped the ball with your Optik Television set box. I'd stick to up with them to receive this sorted out.
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@Oleginza Wrote: I called Telus CS at eight.55AM Mountain time plus they hanged up on me, declaring that I really need to connect with all through "typical Office environment hours". Is this for authentic?
I'm searching for the cell phone copyright to speak to your agent and asking yourself should they are available in the weekend. I need to make payment arrangements and attempted to on chat, even so they told me I need to phone.
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TELUS Television set+ Problèmes d'authentification via l'app Android et le web site World wide web Nous avons récemment souscrit au forfait EnContinu+ et nous avons reçu les courriels pour activer le forfait sur nos différents services.
It truly is doable the recipient of you mobile phone calls has that facts inside their contacts. The phone will display that if it's a match in your case range.
The TELUS group acknowledges that our get the job done spans numerous Territories and Treaty parts and we are grateful for the traditional Know-how Keepers and Elders who are with us right now, individuals who have gone just before us plus the youth that encourage us.
What's even worse is definitely the destruction of any belief people had with company, and the amplified skepticism. Corporations Will Telus TV support Canada not aid once they insist on applying telephones and also the Web to carry out business, and make intensive use of connect with centers.
So inefficient. An e-mail would have the message across quite a bit easier. Another agent explained sorry and may reverse the final month’s cost and cancel it. Another month A further $7. Sigh. To the telephone yet again more than 1-one/two hour. The second agent was defending her employer and implying I had been Improper. Just cost me the $340 and stop the $7 regular Monthly bill and cancel the digital camera, I begged her, after which you can I ended the call. She still left a concept indicating she can't commence with the cancellation given that I hung up. At this time I’m experience bodily unwell from it. I call once more… 45 minutes. Remember to, just conclusion this marriage now. Lastly Yet another agent certain me It might be cancelled. In whole, in excess of eleven hrs about the cell phone due to the fact February trying to deal with the digicam return. It felt like punishment… just as if I’m the enemy - just after expending around $forty,000 with Telus through the years and never ever when complained. I’m really affected person and polite. My ask for was so basic. The entire factor was made painfully complicated and extended for months.
I was just looking to go away some responses (and also to vent) so that maybe Telus can make interaction much easier Later on. The whole ordeal was very agonizing - throughout a bit digicam I planned to return.
Then you start to complain you have been promised things not included in the legit solution. Given that your personal facts was accustomed to add this towards your account, How could you acquire when told we did not provide you with that. It can appear like you Individually subscribed.